Contacting Customer Support off hours - need email address or web form

[j856369v]

I understand that AARP does not staff customer support off hours, but I would like to log my issue (ticket?) NOW, and not be forced to call during the work day.   The BOTs say that I should be able to send a message to a live agent now via email or the website.  But when I asked for an emal address to the BOT it says 'sorry, I don't have an email address, but suggests that I check the website.  The website has now info.   Aargh.   Is there an email address, or URL where there is a webform, so that I can send in my issue for a live agent to review at their convenience?  

[AARPConsumerCare]

I apologize for any frustration this has caused, @j856369v. While we don't have a monitored email box you can send us a private message at any time, and we will be available to respond back to that message Monday - Friday 8:00am - 8:00pm ET. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[Winter2025VA]

[10/19/25]

@j856369v , you can send @AARPConsumerCare a Private Message IF you have that TAB. For some reason, some NEW members DONOT have it.

Sometimes AARP will RESPOND on this site to what you post.

Good Luck,

Nicole!

➡️[*** 

---

@j856369v wrote:

I understand that AARP does not staff customer support off hours, but I would like to log my issue (ticket?) NOW, and not be forced to call during the work day.   The BOTs say that I should be able to send a message to a live agent now via email or the website.  But when I asked for an emal address to the BOT it says 'sorry, I don't have an email address, but suggests that I check the website.  The website has now info.   Aargh.   Is there an email address, or URL where there is a webform, so that I can send in my issue for a live agent to review at their convenience?  

---