Cannot use Rewards

[JoshuaT525984]

I posted in another thread informing you that I cannot use or redeem any rewards. I also informed you that I cannot send any messsges. I receive “access denied” to messaging. I also attempted to text, received no reply. 

I have not been able to use rewards in 2 weeks. I cannot buy gift cards, play games, nothing. This has become very frustrating. Please fix my account. Don’t ask me to messsge you because that feature is fully blocked for me as well, it is not a setting, the error message is “Access Denied” even though I am fully logged in.  

[AARPConsumerCare]

@JoshuaT525984 I'm terribly sorry to hear about your experience. We are here to help. Have you had an opportunity to check to see if you need to enable your private message feature in order to send one? Learn more here: https://aarp.info/47hWcl7. If you are still unable to send us a private message, please reach out to us using an alternate method of contact found here: https://aarp.info/3epCObA. We look forward to assisting you further with your AARP Rewards account!  - Janelle M.

[je1020]

Same thing has happened to me.  The private message help you get just tells you to go get help from the main AARP help center which is not that helpful.  I wish whatever software has caused this would be seriously looked into and fixed.

[AARPConsumerCare]

@je1020 I'm sorry for the confusion. I've sent you a private message so we can look into this and see what's going on. Thanks!  Jodee R. 

[BD179ret]

I've reported  the same issue multiple times with no satisfactory answer. I don't think they want us to use rewards.

[AARPConsumerCare]

I can understand your frustration, @BD179ret. Please send me a private message with your name, address email address so that I can look into the status of your case. You may need to enable your private messages first, please check this article: https://aarp.info/47hWcl7 - Diana G.