Cannot Access Games

[DeborahD95197]

When I click on a game, I'm just taken back to the main page.

[KellytheBelly]

j931745c | NancyT988329 | JanaB230476 | marshalj47 | j931745c | SharpSoprano | jm97889929 | cynthiam722433 | Badgerbreeze | eo1823 | MNmystic123 | atheistmama1 | j433380b | RitaB245227 | KyleC562813 | jrfg1947 | leriss | AARPConsumerCare | MarykayT732183  | ChrisL237763 | lr1880 | JF090 | skglenn | DeborahS711023 | keene45 | florapaws

UPDATE: I have tested this, and I can access the games by going here: https://www.aarp.org/games/category/all-games/. I clicked on the game I wanted to play, and I got into the game. FYI.

[DeborahD95197]

The issue seems to have been fixed.

[pcoul52]

 Yes, I can log on now, too !!

[AARPConsumerCare]

Glad to hear that, @pcoul52. - Diana G.

[RobertS270049]

Still doesn’t work for me. Sometimes Solitaire games work. The Strategy games just bring me to the white screen of Loading limbo. 

[AARPConsumerCare]

I'm sorry to hear that, @RobertS270049. Have you tried clearing cookies and updating your browser to the latest version? You'll find the steps in our article (if needed): https://aarp.info/3epAstc - Diana G.

[pcoul52]

I've noticed that certain games the past few days do not load right away. Others work just fine. Specifically the Hurdle game. If I wait til later in the day, it works fine. So I'm guessing it's not a cookie issue when it's just certain games.

[j931745c]

Same here.

[lzcw61]

Same issue as all of you. Even after you do everything they tell you to do, in some cases, you still are unable to play certain games or the games are not working properly.  It's a constant "try this", if that doesn't work, it's again "try this" until you finally say enough is enough and just avoid that game. Sad that they can't get their act together.

[AARPConsumerCare]

Hi lzcw61! We are aware of the issue and are working to correct it. Please try again later today. -Sue J

[kathmcmahon]

Thank you, Sue,

Is there a fix planned for the menu drop box while mousing over the top of the page? The drop-down covers most of the screen, which is problematic; it affects the timed games because you must constantly close the menu.

[AARPConsumerCare]

Yes, @kathmcmahon. To close the mega menu, look at the top right corner of the menu. Next to Close Menu, click the X. You can find more details in our article: https://aarp.info/3SS66UG - Diana G.

[NancyT988329]

 You, too?!  I’ve tried everything!!  I hope they fix the link cause I look forward to playing Syllacrostic every morning.

[AARPTeri]

We are looking into an issue accessing this url,  in the meantime, you can access games at https://www.aarp.org/games/category/all-games/

@Badgerbreeze , @MNmystic123 @florapaws @KyleC562813 

[AARPTeri]

@JanaB230476 @DeborahD95197 @KellytheBelly @pcoul52  A fix has been made and you should be able to access the games now!

[JanaB230476]

That link does the same thing.  Takes you back to the main page.

[CarmenE916240]

The "Staying Sharp" games work from this link.

[marshalj47]

That doesn't work. It just goes back to all the ads and banners.

[AARPConsumerCare]

Hi @marshalj47, our website is working properly at this time. Are you still having issues accessing the games? - Diana G.

[j931745c]

Nope...doesn't work, either.

[AARPConsumerCare]

Are you still having issues, @j931745c? Teri posted this earlier: "A fix has been made and you should be able to access the games now!". - Diana G.

[SharpSoprano]

Teri, have you actually tried this?  It still goes back to the main page?

[jm97889929]

Hey, Teri. The link you provided:  https://www.aarp.org/games/category/all-games/ indeed shows the summary page of all the games. However, when you click on any, as already noted in this thread, the user is taken to the landing page for the AARP website, i.e., https://www.aarp.org/. 

I've tested the problem in several Windows 10 browsers and I *THINK* the issue might originate at Arkadium's portal to AARP. I'm seeing strange error message directly on their gaming platform that may account for the lockout errors we are all experiencing here on the AARP games pages. 

[AARPConsumerCare]

Thanks for letting us know, @jm97889929. Are you still having the same issue? If so, which game link is not directing you to play the game? - Diana G.

[cynthiam722433]

Nope.  It doesn't work for me.  I went to the link, scrolled down and clicked on Word Wipe. It starts to go to the game, then immediately goes to another page.  I'm giving up.

[Badgerbreeze]

Nice updates too bad one can never leave the home page, Better find some better programmers and web site creators. 

[eo1823]

I have not been able to access games either.  This is an ongoing issue with AARP website.

[AARPConsumerCare]

Hi eo1823! I apologize for the lack of access. We are aware of the issue and are working to correct it. Please try again later today. -Sue J

[MNmystic123]

Same problem here