Canceled membership refund requested

[AngelaR652106]

I've asked for a refund on several occasions haven't received it to this day. This started in April of 2025 I was  sent a email stating that my refund would be sent in 3 days here we are into late August. Every time I call an agent tells me that someone will call me in 3 days. My question is way is necessary for them to call me before sending my refund when they've sent me a email stating they would send refund. They've sent me down a rabbit hole on more than 4 occasions. This company is so quick to take your payment seems to take forever to refund your money. 

[AARPConsumerCare]

AngelaR652106 We'd like the chance to check on your account and the status of your membership refund. Please send us a private message, so we can gather some information and look into this for you. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

[AngelaR652106]

Why are you wanting me to send a private message? I've made several calls I've spoke to several representatives. I've also received emails stating that I will receive a refund. This has been going on since April 2025 I have yet to receive a refund. my last call was on August 13, 2025

[AARPConsumerCare]

I apologize for any frustration this has caused, @AngelaR652106. In order to check on your refund we'll need to gather some personal information, and we don't want that information available to the public. You can also contact us by chat, text, or phone. Visit https://aarp.info/3epCObA for our contact information. We are available Monday - Friday 8:00am - 8:00pm ET. - Brandon C.

[SereneSeagull]

Have you asked to speak to a supervisor?  That usually does the trick at call centers.  In a polite, but firm manner.  Good luck, you would hope that it wouldn’t be that hard to do.