Can't get any Non Computer Generated Message for Tax Prep (Virtual)

Hi there:


Hope everyone is safe.


Can somebody please assist with an issue that should not be difficult.


Normally taxes are done in person all over Bergen County, New Jersey.  Due to Covid this year there are no in person facilities but I was given a link for signing up to receive virtual preparation.


I was told it would be 5 days to hear back.  After 8 and no reply I sent an email and all the person did was give me a computer generated response with the same link to ask for virtual help.


Thank you for assistance and be safe,


Community Concierge

@CraigF508997 Thank you for taking the time to reach out. Since you did not receive a response after 5 business days, we will need to get this issue escalated to our designated escalations team. When you have a moment, please give us a call so we can get the details needed to complete this escalation: 1-888-OUR-AARP (1-888-687-2277).

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