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I am having problems with AARP's web site.
I got a new phone number recently. I am unable to change the old phone number to the new one on my AARP account. I've called customer service twice now, and they can't change my phone number either.
Because I can't change my phone number, also I can't change my password, because I can't receive the SMS confirmation code. It won't even send me an email with a code, to allow me to authenticate myself and change my password via that route. There needs to be more than one pathway for a person to authenticate or they get locked out.
This is actually making my account LESS secure! Good security practices recommend changing passwords on a regular basis. The AARP web site has disabled my ability to do so.
Has anyone else had this issue? There are reasonable ways to improve this process.
I am having the same problem. My wife and I moved to another state and have a new phone number. This old number was disconnected. When I enter my new phone number with the Edit button it does not recognize our new phone number and tells me an error has occurred. btw: we are using an old-fashioned landline connection. Oddly, you have our new address but not our new phone number. How can I verify my membership?
@aw2518 Let me help. Please send me a private message here on the Community site so I can get additional information to have this escalated for you. Check out how to send a private message here: How to Send a Private Message
@LMurphy15 Let's get this fixed! Please follow the steps below:
If you have the EDIT button, please update your phone # here. If you do not have the EDIT button, please send me a private message here on the Community site so I can get additional information to have this escalated for you. Learn more about sending a private message here: How to Send a Private Message
I have only ever gotten a VIEW button next to my phone # - If there were an EDIT button, I would have used it.
Customer service eventually got my phone number changed for me. I should be able to use the new number now.
I would definitely prefer having the capacity to change my own phone number, because I may need to do so again in the future.
Also, suggested update website: add an option to confirm identity using email address.
Thanks!
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