Unable to Earn Points

[j532111f]

I cannot earn any points. After I complete any activity, I get the message 'Sorry no points this time because you have already completed this activity', even though I have not.  This is happening on both videos and quizzes.

[CharlesR39428]

After a few videos, it keeps asking my for name/password/3 letters, then the 'click on the bicycles' thing. After a few more, the 'click on the bicycles'  thing just repeats endlessly.  No way to earn points unless I wait a few hours.

[AARPJanelleM]

@CharlesR39428 Thank you for letting us know about this issue you're experiencing. Please make sure your browser is up to date and your cache/cookies have been cleared. Troubleshooting steps can be found here: The AARP Website Is Not Working As Expected 

[AARPJanelleM]

Thanks for reaching out! The intermittent site issues have been resolved. Please let us know if you have any further issues! 

@j532111f @a170938b @TerryS716565 @deskm1 @PaulHen102 

[Therapist4u]

Hi @AARPJanelleM 🌹

This is happening on videos only for me....Tues & Wed..... both days it seemed like it was only on the 1st few videos.

But again.... both days 1 video showed up in transaction history later.... & the other one never did...so I lost out on the 300 points....& to reach the 7500 max I had to watch another video both days! 😒 🙂

Thanks in advance for taking care of this

☮️~Allen 🌈

[a170938b]

Same with redeeming.

I.e. Instant win will say sorry... but does not take out points; and you can play the same instant win over and over again with the same result.

Sweepstakes don't work either.

[TerryS716565]

Same here!  

[PaulHen102]

I am having the same issue, both on my phone and on the laptop.