Re: Step Points

editormem · ‎10-19-2021

I haven't received points for 10,000 steps last night or 5,000 this morning.Thanks for any help.

ekent · ‎12-20-2021

I haven’t received any either. Have called AARP and it still does not record from either tracker.

AARPJanelleM · ‎10-20-2021

@editormem Thanks for letting me know, let's get this fixed. I reviewed your account and I see you received the points for your 5k steps on 10/19. You can confirm this by viewing your transaction history: https://www.aarp.org/rewards/transaction/ However, I don't see the points for the 10k steps on 10/18 so I was able to credit you those missing points. I'm always here to help!

editormem · ‎10-20-2021

Many thanks, Janelle!

AARPJanelleM · ‎10-20-2021

@editormem You are most welcome!

sdorazio63 · ‎11-07-2021

Hi first timer! Can you tell me how the points for steps actually works please . How many steps equals points .Fitbit synced . Thanks Steve

AARPJanelleM · ‎11-08-2021

@sdorazio63 Hi Steve, welcome to the program! Check out all of the fitness achievements on the AARP Rewards site here: https://www.aarp.org/rewards/earn/#sort-by=recommended&type=fitness-trackers&page=1

editormem · ‎11-08-2021

Janelle, Gained an hour of sleep on Nov. 7 but didn't get credit for the 5k and 10k milestones. Thanks as always

!

AARPJanelleM · ‎11-08-2021

@editormem Sorry to hear that. I was able to credit those missing points to your account. I'm always here to help!

editormem · ‎10-25-2021

Janelle,

May i seek your help again for 10k steps on 10/23 and 5k steps on 10/24? Many thanks!

AARPJanelleM · ‎10-26-2021

@editormem You got it! I was able to add those missing points for you. Don't hesitate to reach out if you need anything further 🙂

MonicaV99458 · ‎10-27-2021

Hi, I am pretty consistently walking over 10,000 steps per day but I only sometimes get the reward for 5,000 and 10,000 points. What can be done?

Thanks,

Monica

AARPJanelleM · ‎10-27-2021

@MonicaV99458 After reaching a fitness milestone, it may take 2-4 hours for your Rewards points to be added. If you're still having issues syncing, try the troubleshooting steps for your device: https://help.aarp.org/s/article/fitness-tracker-missing-rewards

Let me know what days you are missing the achievements and I can look into your account.