Quizzes resetting before awarding points

[J896552]

I have been trying to earn points by doing quizzes.  On a lot of quizzes before I finish and submit, the quiz resets and I have to start over on the same quiz.  Occasionally, this happens several times on one quiz.  If it does, I usually quit and stop trying to do quizzes. 

I have cleared memory and I have even changed devices.  I have checked my internet speed.
And this has happened to me at different times during the day.  

it gets very frustrating.  Any suggestions?

[SummerOnTheWay1]

[6/27/26] @J896552 , what device & browser are you using? I do ALL the quizzes EVERY month & have NEVER had any issues. I am using Chrome on my Android cell phone. You may want to CALL the AARP Rewards Customer Service as only AARP Teri frequents this AARP Community Board (posts info about games & contests). Their phone number is (866) 451-6305. They are OPEN weekdays 8am to 8pm ET. Good luck, Nicole!