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Trusted Contributor

Logging in for videos

After earning points on quizzes and then clicking on to watch a video, I am directed to log in again.  I try to log in again but all I get is “processing please wait.”  I usually give up and try again later in day.  This is happening frequently.  There is not even a minute between finishing a quiz and trying to watch a video.  I can see no reason I should have to log on again.  Please fix this.

Community Concierge

@11320cs I appreciate you taking the time to reach out, the site is up and working properly. Please ensure you're using a compatible browser that is up to date and complete the troubleshooting steps provided on our site: The AARP Website Is Not Working As Expected

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