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Regular Contributor

Instant Wins - New Issue

Today I played by clicking on the ULTA instant win link. 

A message came up saying there were system delays, and to try again later. 

I waited a bit, clicked on the ULTA instant win link again, and it says:

"You've already played today! Come back tomorrow for another chance to win."

But I haven't "already played today", I had previously encountered the above "system delay" error message (instead of saying if I lost or won).

Please advise?

K

Silver Conversationalist

@KristBelt 

 

This is not a new error when playing the Instant Win games.  This error has been occurring for many months, and I have posted complaints on other threads about it.  Points are deducted without being able to actually play.  If you get this error, "you didn't win"... this was the reply I got from AARP Admin.

Community Concierge

Hi @JoLo49! I have sent you a private message. Please let us know if you are still having issues. ~Corinna D. 

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Community Concierge

I'm sorry to hear you experienced a system delay while participating on the ULTA instant win, @KristBelt. This may happen from time to time due to high traffic. Please check your transaction history to confirm your redemption. - Diana G.

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