FITBIT WONT CONNECT ANYMORE

[KevinHoffmanEst]

Anyoen else having a problem with getting their FITBIT to connect and earn points for walking, etc????  I noticed last week I wasn't getting any points for 5000 & 10000 steps.   I've tried everything and it still wont connect.   Is this another system wide issue??  

[RandyW14747]

I have been having trouble getting points from my Fitbit for at least a couple of months. I got help from someone through chat, but we never got it to work. I am able to sync my Fitbit (after struggling to), but I’m not receiving any rewards. I hope that someone is looking into this since it seems to be fairly common. 🤷‍♂️

[AARPConsumerCare]

Hi RandyW14747. We can take a look at your AARP Rewards account for you and help you with your fitness tracker points. Please send us a private message with your name and address, so we may locate your account. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[AARPConsumerCare]

I'm sorry to hear your Fitbit is not connecting anymore, @KevinHoffmanEst. I can see how frustrating this can be. Please check our article that can help you troubleshoot this issue: https://aarp.info/3v19IpI 

If your Fitbit is still not connecting, please send me a private message to take a look into this further. Thank you! - Diana G.

[JerryG383948]

My Fitbit hasn’t connected for over a month !

[AARPConsumerCare]

Hi Jerry, We are sorry to hear that you are still having trouble with your Fitbit connecting to AARP Rewards.  Please send us a private message and we will be happy to see if we can get that resolved for you.  Sue C.

[et2001]

I have been having same problem with Fitbit not syncing to AARP for over 1 month; is this going to be fixed in this coming upgrade to AARP Rewards?

[AARPConsumerCare]

@et2001 I'm so sorry to hear you're having an issue with your Fitbit! You may want to try removing it then adding it back to your account. Steps to remove a fitness tracker can be found here: https://aarp.info/3B7sNJR; steps to add it back are here: https://aarp.info/3emKZ8q. If you are still unable to get it connected, please send us a private message with your complete name, mailing address and email address, so we can locate your account. You may need to enable your private messages first, here is an article with more info: https://aarp.info/47hWcl7.  - Janelle M.