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Travel Woes Continue After Tech Outage. Here’s What to Know.
Passengers are entitled to refunds if you don’t want to be rebooked.
By Nicole Gill Council and Susan B. Barnes, AARP. Published July 22, 2024.
The travel industry continues to recover from the worldwide Microsoft technology outage July 19 that grounded and delayed flights around the world. In addition to airlines, the outage paralyzed financial institutions, media outlets and health care systems.
Yet three days later, some airlines still struggled to recover. As of 3 p.m. ET July 22, there were more than 5,200 delays and nearly 1,015 cancellations into, within and out of the United States, according to flight tracking service FlightAware. Delta Airlines topped the list of cancellations with nearly 815 on July 22. The airline had nearly 1,260 delays. American Airlines had more than 850 delays, while United Airlines had almost 315
delays.
https://www.aarp.org/travel/travel-tips/transportation/info-2024/how-to-get-refund-after-cancelled-o...