new member, unable to redeem rewards. Why is this happening

[WW393731]

I can earn points put not redeem them  Told by chat that an escalation ticket will be made.  I will keep a tally to see how long it takes.  Obviously I won't be able to redeem for Feb.

[CarmaY105065]

Please don’t expect any solution. They are currently doing the same thing to a friend of mine. A friend has been a member for 4 months and can’t redeem their points. They’ve contacted them on bot and phone over a dozen times. They will not resolve the issue. It’s an extremely simple fix. It takes minutes. 

[WW393731]

the multiple replies indicating FRAUD was performed by members makes one wonder how the heck can a person who has only been a member for 10 minutes be accused of this?  From what I am reading this fraud issue is the scapegoat and any member might be accused of this.