aarppharmacy.com

[randyite]

The aarppharmacy.com web site does not work. When I go to aarppharmacy.com and then click on "create" to create the Optum RX account, I go to a page where I list name, zip, and AARP mem no. That is all run by HealthSafe ID. HealthSafe ID always says: "(Error Code:10002) User Not Eligible: We're having trouble finding you in our records. Please check that your entries are correct and ensure your Member ID matches the one on your AARP Member ID card." All information entered is correct. Why doesn't Optum RX or HealthSafe ID have my membership number? (It's good until 2028.)

If I click on "Sign In" and use my existing HealthSafe ID I get this message:

"We’re unable to grant you access, if you need assistance please call our Customer Service Advocates at 1-888-326-1269." If I call that number, no one there is able to help me. They are not trained in that area.

Please help. I have spent hours on this to no avail.

[SeanG491188]

Were you able to get this figured out? I’m getting the same error message. I tried calling all the numbers giving to call and was told that they couldn’t help me by two separate representatives. 

[randyite]

No, I never had any luck. I actually forgotten about it until I received the notification of your reply. So, I called AARP Pharmacy again. As usual, they don't know anything about it. They transferred me to Optum RX. That representative told me to ignore the sign-in and setting up the account (I had already set up the login over a year ago). So, you can look up prices at various pharmacies with signing in, but she told me that if I want home deliver then I have to physically present my AARP Pharmacy discount card at the pharmacy, and the pharmacy has to enroll it, and then it will trigger something in the Optum RX system. Then, I have to call Optum RX (and talk to someone with a very heavy accent thousands of miles away over a terrible connection) and then they have to basically manually enroll me in home delivery. (And then, allegedly, I will be able to log into the AARP Pharmacy website.) All WAY too much trouble. If I want to use a discount card, there are lots of them out there that are no muss, no fuss. And CVS will deliver, anyway. Epic fail by AARP on this one. 

[AARPConsumerCare]

Thanks for reaching out to us about the website, @randyite. I understand how frustrating that is. Please chat with us online at https://help.aarp.org/s/article/contact-aarp?intcmp=GLOBAL-FTR-LNK-CLK-CONTACT-UXDIA&cmp=SNO-LITHIUM... or call us at 1-888-687-2277, so we can help you look into this. - Brandon C.