Unable to purchase AARP Gift Cards since January 2025

[DianaS566570]

AARP Help Center,

I have been unable to purchase any AARP discounted gift cards since January 2025.  I have called AARP support 6 or more times already, but the issue was not resolved.  I went through numerous iterations with both AARP and AARP Rewards customer support to eliminate any possible causes on my end, including: 1) checked my browser, 2) edited my credit card to match the exact name on the credit card, 3) removed VPN, and more. Nothing worked.  Yet my husband used the exact same computer, browser, and credit card to purchase gift card on his account, and his request was successful.   I'm exhausted and want this issue resolved! Please help!

[AARPConsumerCare]

Thank you for reaching out, @DianaS566570. I can understand your frustration and would like to take a look at your AARP Rewards account. Please send me a private message at your earliest convenience. You may need to enable your private messages first, check this article: https://aarp.info/47hWcl7 - Diana G.

[DianaS566570]

Hi Diana G,

Thank you very much for your prompt response!

I went to community.aarp.org/My Settings/Preferences/ to enable and turn on “Private Message” tab.  However, the “Private Message” tab was missing from the Preference Options menu.  I reached out to AARP Web team for support, and their escalation ticket is estimated to be resolved within 5-10 days.  I will follow up with you regarding my purchase of AARP gift cards when this web issue is resolved.  Thank You!

[AARPConsumerCare]

I'm sorry to hear you had issues with your private messages too, @DianaS566570. I'm glad to hear you reached out to our team and they escalated the private messages issue. In the meantime, please reach our via text, phone or chat for one of our representatives to check on your AARP Rewards account: https://aarp.info/3epCObA - Diana G.

[Winter2025VA]

Diana @DianaS566570 , I "may" be WRONG, but you CANNOT use the SAME Credit Card on YOUR account that your husband used on HIS account but I will let AARP @AARPConsumerCare respond.

➡️*** YOU WROTE: Yet my husband used the exact same computer, browser, and credit card to purchase gift card on his account, and his request was successful.

Take care,

Nicole  👵

[DianaS566570]

We also repeated this experiment with a different credit card.  It will work for his account, but not for mine.  I received the exact same error.  Something is definitely wrong with my AARP Rewards account.