attn: Dr. Myechia Minter-Jordan

[NatureAdventure]

I completely agree!  I've been trying since 1/15/26 to get the health connect to work.  They helped me, and got it to work for a few weeks.  About 1 month later they sent me an email asking if everything is still working?n  I checked my rewards and realized on 1/15 it had stopped working, yet my health connect shows it's connected. I responded to their email and sure enough, they won't respond back. I've called the rewards department several times and was told that Debbie, in escalation dept., is working on it.  I've called her at 626-585-2631 on 2/18 at 3:39pm, 2/24 at 9:19am and today at 2:50pm and she doesn't answer or return calls.  In the meantime, I sent a very long and detailed letter to Dr. Myechia Minter-Jordan on 2/24 and I'm waiting to see what she does.  I think it's terrible that members don't seem to be a priority for AARP, and I've been a member for 11 years.  Are they too focused on finding new members? Keep posting things like this and hopefully AARP will listen.