Comfort Inn

[ingramcw]

Made reservations for Niagara Falls, non refundable through AARP app. Life happened and needed to cancel and the hotel refuse to extend grace and give a refund. AARP, as a company shouldn't partner with anyone that is so hung on a policy that they can't help someone. This is a slap in the face and AARP should take it personally.

[AARPConsumerCare]

ingramcw We're sorry to hear of your experience with your travel reservations. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Christy C. 

[papawofboo]

You knew going into it that it was non-refundable. It's a bitter pill but it's all on you. Not an AARP problem, just mark it up as a lesson learned.

[ingramcw]

And it's true that policies are often set in place for a reason. However, there are times when flexibility can be beneficial, especially in situations of genuine need. While the policy states that it's non-refundable, there might be exceptions or special circumstances where AARP, Comfort Inn, or the third party can offer assistance. It's always worth reaching out to customer service and explaining your situation. Sometimes, a bit of empathy and understanding can go a long way in finding a solution that works for everyone.

[TRL1111]

Your annoyance is understandable, but I assume you chose to get a lower price by accepting that it was nonrefundable.  

Yes, it's nice when we can be an exception to the rule, but if it happens too often, then the rule becomes meaningless.  Or people start thinking they're entitled to be exceptions and when they aren't, they get mad even though they're the ones who didn't adhere to the agreement.

[ingramcw]

Copied from first reply.

And it's true that policies are often set in place for a reason. However, there are times when flexibility can be beneficial, especially in situations of genuine need. While the policy states that it's non-refundable, there might be exceptions or special circumstances where AARP, Comfort Inn, or the third party can offer assistance. It's always worth reaching out to customer service and explaining your situation. Sometimes, a bit of empathy and understanding can go a long way in finding a solution that works for everyone.

[TRL1111]

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@ingramcw wrote:

While the policy states that it's non-refundable, there might be exceptions or special circumstances where AARP, Comfort Inn, or the third party can offer assistance.   

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Who's the third party you're referring to?

[ingramcw]

Expedia

[TRL1111]

The OP didn't use Expedia.