Barclays' AARP so-called "Digital Banking": No Quicken or Zelle

[h96839m]

 I just opened a Barclays AARP "digital savings" account to avail myself of the promised 4% interest rate, but am very disappointed that their electronic banking capabilities are lacking some key features.

1. No Zelle access. (When I reached out to a Barclays agent to ask how to set up Zelle, she did not even know what that is.)

2. No Quicken access. I see from comments online that they once allowed Quicken to directly download transaction history, but changes to their login process broke that access and it's never been restored. They tell you to use the manual process instead (which is slow and klunky and less desirable than the direct download) but that process is also broken (you press a "download" button from the Barclays portal, which creates a file that can be imported manually into your Quicken account -- except that Barclays uses an outdated Quicken format that the current Quicken version can't import.)

Since I use Zelle extensively to transfer funds quickly, and Quicken to track transactions from all my credit cards and bank accounts, I find the absence of these features to be a major handicap. 

I've done a lot of business with a lot of banks in recent years and this is the first one I've found that is so far behind the times -- I'm shocked and disappointed that AARP would partner with a bank that is lacking basic modern electronic-banking features like this (especially for what they are calling a "digital account"!!)