Awaiting resolution of AARP rewards

[szostows]

I have not been able to do anything in AARP rewards. All we get is a message that says 

"We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes. Thank you for your patience." for several weeks.

The resolution we are provided is that someone is "working on it".

Planned to buy guftcards for upcoming travel, which seems unlikely at this point.

[RichardB815971]

If you tag @AARPConsumerCare, it may help.

Also, your post might be more effective in the Rewards forum.

Have you called the Rewards Customer Service number?   That is probably your best bet although you can use chat.

[szostows]

Where is ther rewards Forum. It is the Rewards Customer Service that has been providing me the "status" such as it is or isnt. How do I tag AARP customer care?

[AARPConsumerCare]

szostows We're here to help and are sorry to hear you're having trouble with AARP Rewards. We'd like to check on this for you. Please send us a private message, so we can work on this together. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

[szostows]

there is no Private Messenger Tab after selecting the Preferences Tab.

[AARPConsumerCare]

szostows No problem, you can click this link - https://aarp.info/3epCObA - for other ways to get in contact with us. - Christy C. 

[SpringIsHereVA]

[Thursday 5/22/25]

Richard @RichardB815971 , I like the CHAT because you can request a COPY of it for your records. This way I have the AARP email with date & details of my REQUEST FOR HELP. With phone calls, NO record of what was said.  😉

@szostows , I hope AARP gets this "fixed" for you BEFORE travel.  🤞

Take care BOTH,

Nicole  👵

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➡️[*** Richard wrote on Thursday 5/22/25:

If you tag @AARPConsumerCare, it may help.

Also, your post might be more effective in the Rewards forum.

Have you called the Rewards Customer Service number?   That is probably your best bet although you can use chat. ***]

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