AARP travel power by Expedia a rip-off and so is AARP

[DonnaD385090]

I booked a hotel room through AARP's travel benefit powered by Expedia. It was at the Fairfield Inn in Crete, Nebraska.  The price they showed was $111 per night which would have been $555 plus taxes.  Instead I was charged 156 per night for a total of $887 with taxes.   When I asked about my so called AARP discount I was informed it was only on select hotels and mine wasn't one!!!  The Expedia employees were RUDE!  When I complained to AARP the AARP employee had a I-don't-care-so-shut-up-and-go-away attitude.  So I cancelled my membership.  I had renewed for four years so I asked to be refunded the two unused years.  However because my Bank had cancelled my old debit card and issued me a new one because they had detected it had been compromised after I renewed my membership. So I was told too bad you don't get your money back!  THANKS ALOT!   Yet another "Wolf in sheep's clothing" to rip-off the elderly while claiming they're here to help!  WELL DON'T DO ME ANY FAVORS!

[JulieP96578]

Whatever details of the booking you see when you book might be the last time you can locate them. It's like a booking site within a booking site. The deals are okay, but finding what you booked after the fact is nearly impossible. Hotel called me directly because they had to change the booking (no fault of AARP or Expedia) and they gave a new booking number -- was on with live chat for 1-1/2 hour and it was not listed on my account, nor could they add it in. BOOK DIRECTLY WITH EXPEDIA OR ANOTHER TRAVEL BOOKING WEBSITE.

[StephfanW784785]

Hi there, @DonnaD385090 here to help! We certainly understand your concern regarding Expedia. We would be glad to work with the Escalation team at Expedia to have this investigated for you. If you are still having difficulties with Expedia, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “StephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[JocelynW582868]

So this weekend I attempted to book a trip and not only did the customer service agent booked me at the wrong 😑 hotel that I specifically asked for she also spelled my email address wrong 😑 Now my credit card 💳 is all screwed up! AARP if this is what you call service, it’s not!!!!! Pissed that I didn’t get the trip I wanted and my account is all messed up due to poor customer support!!!! Why do you go hard on membership when this company has poor service?!? 

[StephfanW784785]

Hi there, @JocelynW582868 here to help! We certainly understand your concern regarding Expedia. We would be glad to work with the Escalation team at Expedia to have this investigated for you. If you are still having difficulties with Expedia, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “StephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!