Reply
Highlighted
Retired Community Manager

Re: How to Find Answers To Your Questions in Our Forums

1,860 Views
Message 1 of 6

Here is a visual of where to find the "Accept as Solution" option on posts:

 

 

Report Inappropriate Content
Highlighted
Periodic Contributor

Re: How to Find Answers To Your Questions in Our Forums

2,891 Views
Message 2 of 6

Thanks, Teri. For some reason I did not see the Ellipse earlier, but it "appeared" on that last try. Thanks so much for your help. It's nice to know you guys are looking out for us. Have a great day!

Report Inappropriate Content
Highlighted
Periodic Contributor

Re: How to Find Answers To Your Questions in Our Forums

2,893 Views
Message 3 of 6

After a 4th try, I got a resolution. lol Go away "Murphy's Law Day"!

Report Inappropriate Content
Highlighted
Community Manager

Re: How to Find Answers To Your Questions in Our Forums

2,897 Views
Message 4 of 6

@angela1234  

When you checked the box you also need to select Delete bookmark, click on the Elipses as seen in this screen shot and you will get that option.  Let me know if this isn't successful for you.

 

bookmarks.JPG

 

AARPTeri
Report Inappropriate Content
Highlighted
Periodic Contributor

Re: How to Find Answers To Your Questions in Our Forums

2,905 Views
Message 5 of 6

I bookmarked a political post in error. Despite reading a hint in the help section, which said to check the bookmarked item in the box next to it, the bookmarked post remains visible. What am I missing? 

Report Inappropriate Content
Highlighted
Retired Community Manager

How to Find Answers To Your Questions in Our Forums

3,077 Views
Message 6 of 6

With our new "Accepted Solutions" feature you have the opportunity not only to ask questions, but also to rate the best answers—for yourself and for others. This feature will be available initially in the Caregiving, Computer Questions & Tips, and Work & Jobs forums, as well as the new AARP Help area coming soon.

 

How It Works

  1. A user posts a question in the forum.
  2. This original poster chooses one (or more, if applicable) reply that best answers their question and marks it as an “Accepted Solution” by clicking on the ellipses option button (the three dots) in the top-right corner of the post and choosing the "Accept as Solution" option.
  3. A check mark icon then appears next to the original post and the solution.
  4. The header and background for the solution change to a distinctive color so that users scanning the post can easily locate it.
  5. A “Go to Solution” link is displayed in the original post to go directly to the solution.
  6. If the original poster doesn’t designate a reply to the post as a solution after 7 days, they will be sent a reminder to check responses to see if their question has been answered.

 

So, have something you want to know about, or just curious how this new feature works? Give it a try! And make sure to keep checking back on the responses so you can nominate the best one.

Report Inappropriate Content
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users