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payment error

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df1104
Periodic Contributor
‎01-17-2020 03:25 AM

payment error

Try to use my card but still gettin error message. What is going on?

 

many times to try put my card but still errormany times to try put my card but still error

 

 

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CynthiaG23921
Contributor
‎01-17-2020 10:51 PM

I also experienced the same thing, I used my visa card to purchase gift cards but at the time of order there was an error message saying There was a problem with your payment. I use chrome browser. 

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AARPLauraM
Retired Moderator
‎01-21-2020 12:08 PM

@CynthiaG23921 you can try clearing your browser's cache and cookies, also, try logging out and logging back in. Please let us know if this fixes the issue.

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AARPMarilynC
Community Concierge
‎01-17-2020 01:38 PM

@df1104 What type of credit card are you attempting to use? What browser are you using? Some tricks that could work: clear your cache and cookies, and try logging out and logging back in.

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