Visual Glitch on $100 Walmart Instant Win Game – Misleading UI Needs Direct Attention (w/screenshot)

[LaurenceS546665]

Hello AARP Customer Care Team and Community Concierges,

I am writing to report a deeply frustrating experience with the $100 Walmart eGift Card Super Instant Win game, and to formally request an investigation into a recurring technical issue that severely impacts the user experience for members.

What Happened:

• The Game: $100 Walmart eGift Card Super Instant Win

• The Result: The game animation finished and displayed a perfect, matching diagonal row of three trophy icons.

• The Contradiction: Despite the visual feedback showing a completed winning line, a text overlay appeared at the bottom stating, "Sorry you didn't win."

• The Evidence: I immediately took a screenshot of the final screen showing the three aligned trophies above the losing text message and saved it to my computer within an hour of playing the game in question.

Why This Urgently Needs to Be Addressed:

While I understand from searching past forum posts that AARP considers the backend text message to be the "official disposition" of the game, displaying a winning graphic combination for a losing play is a significant user-interface failure.

1. It is Highly Misleading: Lined-up symbols in any digital matching or slot-style game universally signify a win. Generating a perfect diagonal line of trophies only to declare a loss feels deceptive to the player.

2. Lack of On-Screen Transparency: If diagonal alignments or specific icons (like trophies) do not qualify as a win, those parameters should be explicitly and clearly stated on the game screen itself, not buried deep within old community forum threads or generalized rules documents.

3. Wasted Member Resources: Members spend hard-earned rewards points to play these games. To have those points taken by a system that provides conflicting and broken visual feedback creates an incredibly poor and discouraging member experience.

I have the screenshot ready to send. Could an AARP representative please send me a private message so I can securely share the image, have my account reviewed, and get this escalated to the technical web development team?

Thank you for your time and prompt attention to this matter.

[RenateW69623]

Good luck getting changes to clarify this issue.  When the Instant Wins first changed to these tile/slot games, there was a lot of confusion from people who got 3 in a row but didn't win.  AARP responded in the discussion forums with the information that the only winning combination for the tile game was 3 in a row in the middle horizontal row.  As you say, it would be nice to have this documented in the Instant Win displays or the official rules (instead of just being documented in the old discussion forums), but if they didn't make updates when people were complaining about this in the past, I don't expect them to make any changes now.  But maybe you'll get lucky and actually talk to someone who can get this information added to the displays or rules.

[SereneSeagull]

I’ve had this happen so many times, which is why I will not play unless I have points to waste, for ha-ha’s.

   I really appreciate your formal and detailed post.  I’ve mentioned to those interested in pursuing this, to contact their State’s Attorney General, as they would be the ones to handle this type of situation, and look into it.  You have a fantastic observational detailed description of what appears to be happening.  Thank you. Transparency has been lacking, and mentions of it will evaporate into thin air..  Hang tough.

[LaurenceS546665]

Thank you (and all others in advance) for replying positively to my post. Even though it is more of an annoyance than a life-threatening issue, I wanted to make the point and provide a substantial basis for addressing it rather than just posting a vague complaint. Hopefully they'll take this message to heart and make the rules more transparent - and maybe consider improving the coding behind the games to eliminate misleading results as in this example.

[SereneSeagull]

One can hope, this would we wonderful if this sentiment stayed up.