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Contributor

Transfer AARP Chase Rewards card to Barclay Travel Rewards

I received a letter from Barclay Bank stating that they would be replacing my AARP Chase Rewards credit card with the AARP Barclay Travel Rewards card. My Chase card will be closed in Sept and the balance transferred to Barclay. 

 

Well, I don't do much traveling so this would be pretty much useless to me.  I went to the Barclay website and found their AARP Essential Rewards Mastercard which they offer and which is a true rewards program comparable to my Chase card.  So I applied and was immediately rejected because I "already have an account". 

 

I've tried calling to change the option of which card to get and was repeatedly transferred between the Application Process Center, the Relationship Manager and another (?) site. It was often difficult to understand the person I was speaking to and sometimes I seemed to be on hold with one line while another was talking. I was on hold several times, was disconnected twice, and told to go to www.AARPCreditcard.com/Barclay for resolution but that site gave me a 404 error message.

 

I've spent over an hour already with no results and lots of frustration. Should it be this difficult? Am I asking too much of them? Not sure I want to do business with them now. 

 

 

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Newbie

My customer service issues today just like yours.  Plus my call kept disconnecting.  I’ve already switched my recurring bill to a different card that pays more.  On top of everything else I haven’t received the card.

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Community Concierge

Hi there, here to help. I apologize for the confusion! If you feel the benefits of the card you are switched to aren't the best fit for your lifestyle, Barclay's will be offering a one-time product trade option later this year after the transition on September 20th. So at this time, you won't be able to switch cards until after the transition takes place. I hope this helps to clarify!

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Periodic Contributor

Hello janfromct!  Yes, I'm assuming all members with the AARP Chase credit card received the same letter.  Here's the thing which REALLY SURPRISES ME - the Barclays credit card terms and conditions include a binding arbitration clause.  This REQUIRES card holders to deal only with an arbitrator assigned by Barclays and that their decision on any dispute is absolute and cannot be appealed.  Over 90% of arbitrated disputes are found in favor of the credit card company.  I recently wrote to AARP management/board of directors and said this:

 

"As I understand the letter AARP sent to all members on July 2, 2021, notifying us of the program in place to cancel our existing AARP/Chase credit cards to transition to a new AARP/Barclays credit card, the new Barclays Terms and Conditions Agreement will contain a binding arbitration clause, with no “opt out” option.

 

AARP has been a champion supporter of consumer rights in the past and particularly supportive of fighting against binding arbitration clauses in consumer credit card agreements.  This new program - moving members to Barclays - is contrary to that fight and support AARP has given members in the past.

 

So, I do not understand why the AARP Board of Directors, or management, has chosen to take this path and include a binding arbitration clause in the proposed new AARP Credit Card with Barclays.  I for one, will not be transitioning to it.  There are plenty of other credit card options out there which do not include a binding arbitration clause.

 

If management, or the BOD, have an explanation for members as to why it is now in support of binding arbitration in member financial agreements I’d love to hear it."

 

I encourage other members to do the same.

 

Contributor

I agree with you. I will not be trasitioning to Barclay due to your comments. Wells Fargo or Chase freedom Flex or Chase freedom unlimited might be good choices

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Periodic Contributor

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclay. We’d be happy to forward your concern to the Escalation team we work with at Barclay for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “LakeishaT901230” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

 

In the meantime you can also try the link below website for Barclay, and this direct phone number 877-366-0038.

http://www.aarpcreditcard.com/barclays

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Periodic Contributor

You’re probably addressing the OP of this thread. Just FYI, I also lodged a ticket with CS on my issue about binding arbitration about a month ago now. Still no response. 

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Community Concierge

Hi there, here to help. Arbitrations allow both parties to calibrate the right balance of procedural protections versus efficiency. Parties can also select arbitrators best suited to resolve their dispute. An arbitrator with relevant experience and familiarity in an industry could expedite the resolution of a dispute significantly. I hope this helps to clarify!

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