Sorry, we are having trouble accessing your account, Click to login and refresh

[Jason2020LovesKelly]

Not sure what's going on, maintenance?

There's a loop of this: 

Sorry, we are having trouble accessing your account

Click to login and refresh

Cannot earn or redeem.

Assistance please?

[AARPConsumerCare]

@Jason2020LovesKelly The website was down for some maintenance, but it should be back up and running. Let me know if you have any issues now!  - Janelle M.

[SutC629196]

This is now happening to me. Could I get some assistance? So frustrating 

[AARPConsumerCare]

I can understand your frustration, @SutC629196. I've sent you a private message. - Diana G.

[SutC629196]

This seems to be happening to multiple members so it’s an error on AARP’s side to correct . This is a recurring problem if I read through posts so it is something IT should be aware of. I’m also kind of tired of the canned responses about clearing cookies , the cache, and using a different browser. This has happened before and only IT can fix it.

[Griff1968]

WAS this issue resolved as I am having the same issue with my account on the rewards page with the same error message and I have tried to log in several times with the correct username and password.

Thanks

[AARPConsumerCare]

Hi @Griff1968, thank you for reaching out! Yes, this issue has been resolved. - Diana G.

[BuytE1045940]

Same here 

[KellytheBelly]

Same!

Maybe another Haunted Hunt!, coming soon to a haunted house near you?