Rewards still not working

[WilfredR477597]

After months of not being able to sync activities I was hopeful that the 2 weeks of unscheduled maintenance would resolve this.  It did not.  I have aarp now showing that it has access to health connect, health connect has no permissions denied.  This is very frustrating and have lost tens of thousands of rewards points.  I see others are also reporting failure of the rewards credits on both android, like me and apple.  How can we rsolve this? Latest android os, aarp app and health connect.

[leonp574353]

Extra credit rewards not working already for the October ones after I completed the Social security section twice!

[AARPConsumerCare]

I'm sorry to hear you're having trouble completing the extra credit rewards, @leonp574353. Can you please send us a private message with your name and mailing address, so we may check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through our online chat or call us at 1‑866‑451‑6305 Monday - Friday 8:00am - 8:00pm ET. - Brandon C.

[DavidM855210]

I'm having the same problem. 

[AARPConsumerCare]

I understand it can be frustrating when you're not receiving your fitness tracker points, @DavidM855210. Can you please send us a private message with your name and mailing address, so we may check your AARP Rewards account and help you with syncing your device? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through our online chat by clicking the chat bubble on the bottom right of the page or call us at 1‑866‑451‑6305. We are available to help Monday - Friday 8:00am - 8:00pm ET. Thanks for being part of AARP Rewards. - Brandon C.

[DavidM855210]

Brandon - @AARPConsumerCare - those instructions are not helpful. I do not a Private Messenger tab in my account.

[AARPConsumerCare]

Thanks for providing the screenshot, @DavidM855210. I'm sorry you're missing the private message option. Please contact through our online chat or call us at 1‑866‑451‑6305 Monday - Friday 8:00am - 8:00pm ET. I apologize for any inconvenience. - Brandon C.

[Troyboy1970]

My rewards account has never worked, I’m a points millionaire but no way to use them. 

[AARPConsumerCare]

I'm sorry to hear you're having trouble using your AARP Rewards points, @Troyboy1970. Here is an AARP Rewards help article that can assist you with redeeming your points - https://aarp.info/3B6TNch - If you're experiencing trouble redeeming, or are getting an error message, please reach out to us via private message, so we can gather some info and work on this with you. - Christy C.