AARP Online Community and Discussion Forums - Rewards Redemption Down

LadyOfTheHouse · ‎11-04-2024

""Unable to process your redemption request."
The above message is what appears and has been appearing for days.
1. Will you address this issue?

2. Will you respond to this inquiry?

3. Do you have any intention reactivate?

Probably not.

StayceT712453 · ‎12-07-2024

Yah this is now r the third time since October they’ve blocked my account from redeeming rewards. They must have utilized AI or some other system to automatically block or disable redemption feature for many people. The system is incorrectly blocking people from redemption. I know this because they escalated my issue after I complained many times I the. Got an email from a rep telling me to read the rules. I assure you I do not cheat or break rules. They have once again automatically disabled my account and all the others accounts who play here. They Totally screwed the system up with whatever they did. If they unlock your account it will just happen again in the couple weeks following because they don’t tell you why this happens. You need to talk to many agents and a lot of bs to get reinstated. STOP TELLING PEOPLE TO PRIVATE MESSAGE YOU BECAUSE YOU AARP are not fixing the issue. Thousands of people’s account are locked and they don’t care. Stop just reading the thread people demand they fix it

StayceT712453 · ‎12-05-2024

Now my account is doing the same thing again. "Unable to process your redemtion request", I dont get why this keeps happening. You must have some new protocols that bans people for no reason. This thread has so many views obviously it is happening to many people.

AARPConsumerCare · ‎12-05-2024

Hey StayceT712453! I'm sorry to hear you are having troubles with your rewards account. If you can reach out through a private message I will be happy to help you with your account!! -Ashlyn L

AARPConsumerCare · ‎11-05-2024

Hello @LadyOfTheHouse, thanks for reaching out. I'm terribly sorry that you're experiencing this website issue, we definitely want to get it fixed! When you get a moment, please send me a PM through here and include your email address. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. -Daniela R.

LadyOfTheHouse · ‎12-06-2024

Communicated with an agent. NOTHING has changed. Not able to enter redemptions on rewards since Oct. 29. So sad that AARP will not be forthcoming with its membership. Oh,well.

AARPConsumerCare · ‎12-06-2024

I apologize for the frustration this has caused you, @LadyOfTheHouse. Let me check into this for you. Please send me a private message, and I'll be happy to assist you with this. Thank you! - Daniela R.

LadyOfTheHouse · ‎12-07-2024

Been there, tried that. No change. Oh well, it was good until it wasn't.

AARPConsumerCare · ‎12-09-2024

I understand your frustration. If you send me a private message with your email address, I can look into your AARP Rewards account and check for any updates. I hope to hear from you soon. - Daniela R.

LadyOfTheHouse · ‎12-09-2024

There is no way you could possibly "understand" my frustration. I have chatted, talked and pm'ed and nothing has changed nor adequately explained. I will just click and move on. If it works, it works. If not, so be it. Life's too short and eternity too long the get caught up in recreational online activities that have no care nor concern for the things that I deem deceptive practices. Thanks but, no thanks.

rc5185366 · ‎11-04-2024

After 5 days of not being able to redeem, I'm beginning to wonder what AARP's goal is in not addressing or fixing this issue. Perhaps they weren't able to get more than a handful of rewards and they need to limit the amount of people who can redeem. Why would they want to appear callous towards this problem?

AARPConsumerCare · ‎11-06-2024

Hello @rc5185366, this is certainly not the experience we want you to have. Please send me a private message with your email address, so I can locate your account and look into the error message together. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you. - Daniela R.