AARP Online Community and Discussion Forums - Please post a list of Fitbit trackers which are ab...

sfchew · ‎05-08-2025

Hello, this is directed to AARP Support. Can you post a list of Fitbit Trackers which are able to sync with AARP Rewards. In particular, what fitbit trackers have been tested that sync with AARP rewards. I assume that tech support have tested with some fitbit trackers. Thank you

susanjski · ‎05-09-2025

I reported my syncing issues (Fitbit Inspire2 and Charge2) and AARP consumer care started investigating last October 2024. They periodically updated me they were still working on it. On April 14th, 2025, they sent me the email below. With so many other members asking, there HAS to be an issue on their end.

"I wanted to provide you with an update regarding the syncing issues you've been experiencing with your fitness tracker and AARP Rewards.

We have thoroughly investigated the issue you reported and have exhausted all troubleshooting steps, including:

1. Verifying there is no system wide issue impacting fitness tracker connections to the AARP Now App
2. Verifying there is no current issue impacting the syncing of your respective fitness tracker device brand to the AARP Now App
3. Confirming that your AARP Rewards account is active

Unfortunately, it appears that the syncing problem may be related to your individual device or its compatibility with our system. If after attempting the troubleshooting steps outlined in the following articles you are still not able to sync your device, we would recommend attempting, if feasible, to attempt to sync a different fitness tracker.

I’m Missing Points From My AARP Rewards Fitness Tracker
How To Connect Your Fitness Tracker to AARP Rewards
How To Remove Fitness Tracker From AARP Rewards"

sfchew · ‎05-13-2025

I got the same reply from AARP. AARP Rewards was syncing with Fitbit last Nov but after a new contractor changed the AARP App, fitbit syncing stopped working. I wish AARP would publish a list of Fitbit models which have been verified to sync with AARP rewards.

susanjski · ‎05-13-2025

@sfchew Your comment "after a new contractor changed the AARP App, fitbit syncing stopped working" is interesting.

So @AARPTeri @AARPConsumerCare , maybe you could please investigate further because enough members commenting about it not syncing says there IS a problem. When syncing WAS working, after clicking on "Sync a fitness tracker" on the Earn Points page in the AARP app, it would take you to your tracker site to log in and give permissions; then afterwards the Earn Points page would say something like "Manage your Fitbit". It no longer says "Manage your Fitbit/device".