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Periodic Contributor

Not receiving points for fitbit steps

I haven't received my points for 10,000 steps since Feb 24. I have checked and am connected to the fitbit app in my AARP rewards. 

 

  • Can you assist?
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Regular Contributor

My fitbit recorded over 18,000 steps yesterday (Spring yard work!!) but I've not received any Rewards points. Please assist.

Thank you!

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Periodic Contributor

Terry,

Thank you , but I didn't see any points added in the transaction history. Should be at least 1500 points.

Also it still isn't corrected as on March 1 and 2nd I only was credited with 150 points for 5000 step when I did 10,000 step also on Feb 24. The added 10000 step bonus isn't working either.

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Community Manager
Community Manager

Yes,  I have adjusted yours.

AARPTeri
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Community Manager
Community Manager

We are investigating and will give you the points manually. Thanks so much for letting us know!

AARPTeri
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Regular Contributor

Hi Teri,

I posted previously but no response so trying again. My Fitbit recorded over 18,000 steps on Tuesday, 4/20/21 and AARP never rewarded points. I can send a copy of the Fitbit report if needed for proof. Thanks in advance for any assistance.

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Periodic Contributor

I have also not received points from my fitbit since 02/23/2021.

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Community Manager
Community Manager

We have adjusted your account.

AARPTeri
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Contributor

I have also not received points since April 10.  Any help will be appreciated.  Thanks

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Contributor

Today’s just popped up so I guess it will be okay going forward.

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Community Manager
Community Manager

Thanks - let us know if you have any issues moving forward!

AARPTeri
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Periodic Contributor

My points still having been posting. Another member CS 6045 responded that they received their points not me.

I am still missing points for 150 points for 4/19 and 300 points for 5000/10,000 points for 4/20

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Community Manager
Community Manager

I understand that AARPBriana was able to give the points and provide tips on resyncing your device on this thread:  https://community.aarp.org/t5/General/No-points-for-10-000-step-for-4-19/m-p/2404833/highlight/true#...

AARPTeri
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