Content starts here
CLOSE ×

Search

Not receiving points for fitbit steps

Reply
Periodic Contributor

Not receiving points for fitbit steps

I haven't received my points for 10,000 steps since Feb 24. I have checked and am connected to the fitbit app in my AARP rewards. 

 

  • Can you assist?
0 Kudos
3,591 Views
12
Report
Trusted Contributor

My fitbit recorded over 18,000 steps yesterday (Spring yard work!!) but I've not received any Rewards points. Please assist.

Thank you!

0 Kudos
2,954 Views
0
Report
Periodic Contributor

Terry,

Thank you , but I didn't see any points added in the transaction history. Should be at least 1500 points.

Also it still isn't corrected as on March 1 and 2nd I only was credited with 150 points for 5000 step when I did 10,000 step also on Feb 24. The added 10000 step bonus isn't working either.

0 Kudos
3,451 Views
1
Report
Community Manager
Community Manager

Yes,  I have adjusted yours.

AARPTeri
0 Kudos
3,396 Views
0
Report
Community Manager
Community Manager

We are investigating and will give you the points manually. Thanks so much for letting us know!

AARPTeri
0 Kudos
3,556 Views
8
Report
Trusted Contributor

Hi Teri,

I posted previously but no response so trying again. My Fitbit recorded over 18,000 steps on Tuesday, 4/20/21 and AARP never rewarded points. I can send a copy of the Fitbit report if needed for proof. Thanks in advance for any assistance.

0 Kudos
2,896 Views
0
Report
Periodic Contributor

I have also not received points from my fitbit since 02/23/2021.

0 Kudos
3,516 Views
6
Report
Community Manager
Community Manager

We have adjusted your account.

AARPTeri
0 Kudos
3,486 Views
5
Report
Contributor

I have also not received points since April 10.  Any help will be appreciated.  Thanks

0 Kudos
3,030 Views
4
Report
Contributor

Today’s just popped up so I guess it will be okay going forward.

0 Kudos
2,998 Views
3
Report
Community Manager
Community Manager

Thanks - let us know if you have any issues moving forward!

AARPTeri
0 Kudos
2,996 Views
2
Report
Periodic Contributor

My points still having been posting. Another member CS 6045 responded that they received their points not me.

I am still missing points for 150 points for 4/19 and 300 points for 5000/10,000 points for 4/20

0 Kudos
2,983 Views
1
Report
Community Manager
Community Manager

I understand that AARPBriana was able to give the points and provide tips on resyncing your device on this thread:  https://community.aarp.org/t5/General/No-points-for-10-000-step-for-4-19/m-p/2404833/highlight/true#...

AARPTeri
0 Kudos
2,920 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

NEW: AARP Games Tournament Tuesdays! This week, achieve a top score in Atari Asteroids® and you could win $100! Learn More.

AARP Games Tournament Tuesdays

More From AARP