Issues connecting aarp with google fit

[LauraA259693]

When I try to connect it says an error message that Google blocked it from accessing. But I try to find it in apps to connect and it's not on the list.

[a170760g]

The problem is that Google Fit no longer shows AARP Now as a possible Third-party app to connect to. Since it is not in the list there's no way to make AARP Now & Google Fit connect to each other, thus the error everyone is getting. AARP needs to find out how this happened and get the AARP Now app added back to the accepted list of Google Fit apps to connect to. 

[AARPConsumerCare]

 I am sorry to hear you are having trouble syncing your AARP Now app to Google Fit. We would not be able to troubleshoot issues you may be having with their app. If you are having trouble giving permissions to the AARP Now app, please reach out to Google's support team for further assistance. You can reach them at this link: https://support.google.com/fit#topic. I hope this helps - Caleb G.  

[a170760g]

Hi,

I don't think you understood my post. Please escalate to AARP IT that the AARP Now app (at least on Android) is no longer in the Third-party list of apps that Google Fit allows connection from. AARP has to fix this, not Google. Here's the allowed list of apps, the AARP Now app is Not on the list: https://play.google.com/store/apps/collection/promotion_3000e6f_googlefit_all

[AARPConsumerCare]

There shouldn't be any issue with connecting Google Fit and the AARP Now app at this time. I would like to invite you to get in touch with us via Help Chat at https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=14521652791 or by phone at 1-866-451-6305, so a member of our team can troubleshoot and assist you further. I apologize again for the inconvenience - Caleb G. 

[tomkfl]

No it is not working on Android.  After I read your message saying "everything is fine, the should not be an is issue"...

I reinstalled Fit and AARP Now with the same result.  Google had blocked etc.

Pixel 6a, Android 14.  Fit syncing not working since August 6, 2024

PLEASE GET IT FIXED 

[AARPConsumerCare]

@tomkfl, thank you for the update. Let's get this issue escalated for you. Please send me a private message or go to: https://help.aarp.org/s/article/contact-aarp?cmp=SNO-LITHIUM---&socialid=14522102393 and click the "CHAT" icon located in the bottom right-hand side of the screen. Thank you. - Diana G.

[KenleeE282473]

Just for clarification, I am a user, not with AARP.  I am still having the same issues, too.

[AARPConsumerCare]

@KenleeE282473 Let's follow up on your escalation. Have you had an opportunity to send us a private message or reach out using another method? I invite you to check out our contact options here: https://aarp.info/3epCObA  - Janelle M.

[KenleeE282473]

Yes, I've followed up, but it is still not working.  I uninstalled and reinstalled AARP Now app again last night because app kept crashing, but still not working.  It still says that Google us blocking app.

[tomkfl]

Good news folks, it is working again with my Android phone.  All praise the AARP  IT team.  Only took about a month.  Happy days, go earn your points.  Tom

[JohnS943689]

OMG !!! IT WORKS !!!!!!!!

[KenleeE282473]

That's wonderful!  I just tried and it works!  Thanks for letting us know!

[AARPConsumerCare]

@KenleeE282473 I understand. What was the result of your escalation when you followed up?  - Janelle M.

[KenleeE282473]

Just that it would be escalated.

[AARPConsumerCare]

@KenleeE282473 Got it. Please send us a private message or contact us here: https://aarp.info/3epCObA to follow up on the escalation.  - Janelle M.

[KenleeE282473]

Hi, Janelle,

An AARP community contributor posted that Google Fit now syncs correctly with AARP Now.  I am now able to sync.  Is there a way to request points for those days that were not able to be synced?

[AARPConsumerCare]

@KenleeE282473 Great! We can check on those missing points! Please send us a private message or contact us here: https://aarp.info/3epCObA with your complete name and mailing address so we can locate your account.  - Janelle M

[KenleeE282473]

Thanks for all your help, Janelle!  Everything is taken care of now.  I really appreciate it.

[AARPConsumerCare]

@KenleeE282473 Glad to hear that! You are most welcome, I'm always here if you need anything further!  - Janelle M.

[stlsports]

anyone have a fix?

[JohnS943689]

The problem is with the AARP NOW app. I connected mapmywalk app to google fit in only a few seconds. Maybe they will fix this someday......

[JohnS943689]

Have you found a way to solve this? I am having the same problem 😕 

[KenleeE282473]

We're you able to find a way to reconnect AARP with Google Fit?  I cannot find it in the list either.

[AARPConsumerCare]

I'm sorry you're having trouble connecting your Google Fit to AARP Rewards. You'll need to give permission from fitness tracker's app to share data with AARP Rewards. You can try reaching out to Google Fit's support services for help with providing permissions. - Christy C. 

[CarlF959867]

My AARP Now app and Google Fit were synced for a couple of years and then suddenly I stopped earning points for my fitness a couple of months ago. I have tried a few times since then to sync them in the AARP Now app, but it never works. I verified that AARP Now has permission to access Google Fit. I can send a screenshot for proof, if that helps. Can you please ask your app developers to check into this?

[AARPConsumerCare]

I'm sorry to hear you stopped earning points from My AARP Rewards Fitness Tracker, @CarlF959867. Let's get this escalated for you. Please send me a private message or visit: https://help.aarp.org/s/article/chat-with-aarpbot?cmp=SNO-LITHIUM---&socialid=14522456698 and click on the "CHAT" feature located at the bottom left-hand side of the screen with your name and email address. Thank you. - Diana G.

[CarlF959867]

How do I send you a private message?

[AARPConsumerCare]

@CarlF959867, here are the steps: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=1455413678... - Diana G.

[lciccar222]

I have the same issue as well. I just got a new phone. It worked fine with my other phone