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DebbieL802135

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‎12-03-2024 12:09 PM

Frozen acct

My acct has been frozen for a week now and I was on the phone yesterday for an hour and a 1/2 and spoke to 5 different people and no one can tell me why. Ridiculous! This happened last month and my acct was frozen for 3 weeks. I’ve lost a month of my paid membership and no one can give me an answer.

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AARPConsumerCare

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‎12-04-2024 02:00 PM

@DebbieL802135 I'm sorry you've had so much trouble! Please reach out in a private message with your email address, and I'll be happy to check on yours. Thanks! Jodee R.

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DebbieL802135

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‎12-04-2024 09:04 PM

Reach out how privately?

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‎12-05-2024 08:34 AM

@DebbieL802135 I can help with that! You will need to enable private messaging in the Community and you'll find the instructions here: https://aarp.info/47hWcl7 I look forward to hearing from you! Jodee R.

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