unable to process redemption request

[dianesuppleesimmons]

I, too have had this issue since 10/29, a month.  A ticket was opened when it started, I was told there was nothing wrong on their end and they closed it but nothing changed.  I had a second ticket opened, after another week I was told the magic upgrade last weekend would fix it and to be patient. It didn't.  Nothing changed.  I have sent private messages which go unanswered, I have sent emails to execs asking for them to direct me to anyone who can help, unanswered.  The ombudsman division will not respond to emails or voicemail.  I have 4 different devices (2 apple, 2 microsoft) with different browsers. I have cleared cookies, cache, logged out and in and restarted and nothing helps.  From the hundreds or more of other complaints I also see with the same issue, clearly it is with aarp and not individual users and no one at aarp cares.  Everyone in support acts like this is new and I am the only one with an issue.  I am going to the Better Business Bureau next week if I continue to hit a brick wall.  I encourage everyone else to do the same.  If enough people complain to the right place, they will have to acknowledge there is an issue and hopefully try to resolve it.  

[AARPConsumerCare]

@dianesuppleesimmons  I am sorry you're having trouble redeeming your points. I have sent a private message, and asked that you reach out to me there, so we can look into this. Thanks!  Jodee R. 

[BarbaraW329529]

I have also had the same problem (cannot redeem points) for over 2 months. I called and spoke with someone who told me IT would be in touch. Still have yet to hear from anyone. I thought that the maintenance work would fix my issue but as with everyone else, it did not.

[AARPConsumerCare]

I'm sorry to hear you're still not able to redeem your points, @BarbaraW329529. I totally understand how frustrating this can be. Please send me a private message with your name, address and email so that I can check the status of your escalation. Thank you.

You may need to enable your private messages first, please check our article for instructions: https://aarp.info/47hWcl7 - Diana G.

[BarbaraW329529]

 I cannot enable private messaging. It is not an option on My Settings - Preferences tab.

[AARPConsumerCare]

Thank you for letting us know. I've reported the missing feature, @BarbaraW329529. Please reach out via chat instead: https://help.aarp.org/s/article/contact-aarp - Diana G.

[r767831w]

It's like you and I have a mind-meld -- that is exactly what I would have written had I taken the care and time (instead of the briefer snarky messages I've been posting).  And our experiences have been almost identical, including trying to reach out to the executive suite.  I have advised them that I intend to go to the BBB.  Also the FTC, maybe a couple of other regulatory agencies, and definitely a couple of Attorney General's Offices.  This is no longer a computer glitch; it is outright fraud.  BTW, I don't know if you've seen any of my other posts where I talk about how it appears that this is NOT a glitch, but rather some ridiculous attempt at fraud prevention that has run amok.  Anyhow, let's keep in touch about this.  I'm going to try to send you a private message, but I find the private messaging here glitchy (go figure!).

[m469715j]

I I have the same problem. I can earn points but cannot redeem them.

Also I bought a Carnival card and it showed up on my credit card but I never

recieved the email for me to print off the card!

[AARPConsumerCare]

This is certainly not the experience we want you to have, @m469715j. When you get a moment, please send me a private message with your email address, so I can access your account and check what's going on with your points and gift card. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R.