Free Method of Entry for current instant wins not working

[susanjski]

The free method of entry for all instant wins was working very, very well until the last few days. Today DSW which expires today, 1-6-25, worked. The rest, Five Guys, JCPenney, Athleta, Jersey Mike's, Chili's and Chipotle, would not bring up the form. We're sorry, an error has occurred message, and refreshing multiple times does not bring up form.    I am using Edge; I have cleared all cookies and retried, I tried Firefox, and also DuckDuckGo browser.  @AARPConsumerCare can you please look at?

[Bulkington]

This problem has returned. 

The free entry page for current daily instant win sweepstakes returns the message: "We're sorry, an error has occurred ..."

Please correct this issue.

[AARPConsumerCare]

Thank you for reporting this issue, @Bulkington. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. Please try again later today. - Diana G.

[susanjski]

@AARPConsumerCare Free method NOT working. From early this morning until now I am getting the message Wow, we love your enthusiasm, you have already played...when I have not played any of the daily instants. 

[AARPConsumerCare]

Thank you for letting us know, @susanjski. We can understand your frustration. May I know which Instant Win you tried and got the error? - Diana G.

[susanjski]

@AARPConsumerCare New day, same problem, cleared everything and rebooted, tried to play Home Depot, Kohl's and Callaway using free method, and Wow...you have already played.  Tried to play Home Depot using 50 points, and already played.  Using Edge on laptop. 

[AARPConsumerCare]

Thank you for providing more information, @susanjski. I've sent you a private message. - Diana G.

[susanjski]

@AARPConsumerCare Using the free method, all the instants worked for me today.

[AARPConsumerCare]

That is great news! Thank you for letting us know, @susanjski. - Diana G.

[susanjski]

All of them

[Bulkington]

Same here.

Incremental improvement? Please keep the progress going and get this fixed.

[andrewtoo]

@RenateW69623 

The Marriott link was listed last night and now it is not.

I hope they get this fixed today.

Since this is NOT a newsletter exclusive, I can share the deleted link to the Marriott official rules that I used from the rules page last night:

https://www.aarp.org/content/dam/aarp/rewards/redeem/rules/instantwins/30307-3-marriott-iw.pdf 

[poppy89]

I am still able to enter (1/12) using the free method

[RenateW69623]

Thanks for your help with this. I don't expect to win this one, since there are only 10 prizes, but I still like to try and using the free entry saves me 500 points.

[andrewtoo]

@AARPConsumerCare 

Please fix the CVS link mentioned above by @RenateW69623 

THANKS!

[AARPConsumerCare]

Thanks for reaching out to us about the CVS link, @andrewtoo. We are aware there isn't currently a link to click for the CVS card and are working to correct it. Please check again later today. I apologize for the inconvenience.

Brandon C.

[AARPConsumerCare]

Thank you for reaching out, @susanjski. I can see how frustrating this can be. Just to be sure, are you trying the free method from the official rules link? https://www.aarp.org/about-aarp/rewards-terms-and-conditions/instant-win-rules/?cmp=SNO-LITHIUM---&s... - Diana G.

[RenateW69623]

Also today the link is missing for the new CVS instant win.  There is text in the official rules list, but it is just text and not a link to the actual CVS rules.  Can you have that fixed?

[AARPConsumerCare]

Hello, RenateW69623. I can understand how frustrating it can be that the free entry method for the CVS instant win is not accessible just yet. I would check back in later today on the Daily Instant Win rules page located here, https://www.aarp.org/about-aarp/rewards-terms-and-conditions/instant-win-rules/?cmp=SNO-LITHIUM---&s... to enter. - Amanda C. 

[RenateW69623]

The link to the Marriot Instant Win is missing from the Daily Instant Win rules page at https://www.aarp.org/about-aarp/rewards-terms-and-conditions/instant-win-rules/.  It was there yesterday but is gone today.  Please fix this.

[RenateW69623]

Once again, whoever is updating the official rules page has not done it correctly.  The link is missing for the new Lowe's instant win.  There is text in the official rules list, but it is just text and not a link to the actual Lowe's rules.  Please fix this.

[susanjski]

Yes, that is correct. 

[AARPConsumerCare]

Great, @susanjski. I have reviewed each link for the free method of entry for the gift cards you mentioned and they are currently working. Please try again and let me know how it worked today for you. Thank you! - Diana G.

[susanjski]

Tried on Edge after clearing cookies, still getting error message; also tried on DuckDuckGo browser, with same result.  I only tried a few; I had already spent points to play several.

[AARPConsumerCare]

@susanjski, based on the information we've received from other users, DuckDuckGo is not the best browser to use for AARP Rewards. Please check if your browser is updated to the latest version, here you can find the steps if needed: https://aarp.info/2I3wo4C you may also try in a private window. - Diana G.

[susanjski]

Edge is my primary browser. When an issue occurs, I try on all other browsers; I just retried on Edge, Chrome, Firefox, Safari.  All giving "We're sorry...An error has occurred.." Refreshing does not work to bring up form. DuckDuckGo is not my primary browser...just tried along with all of the others.

[AARPConsumerCare]

I'm sorry to hear you're still having issues with the free entry, @susanjski. Please send me a private message with your name and email to take a look further into this. Thank you! - Diana G.

[susanjski]

Thanks, anyways. Way more effort than it is worth since wins on the instant wins are so hard to get.