CANT PURCHASE ANY GIFTCARDS

[CraigD696958]

I have used different browsers .. my name and address is exactly correct and I keep getting this message over and over .. I have the money in my account plus 10 .. i came to this forum and see that other people are having this same exact problem .. I feel like you guys need to fix your payment portal should probably be the main focus for tonight’s maintenance 

[RobertW935818]

I am having this exact same issue.  Why does AARP seem to have this issue for years on end!?!??!??!   They just randomly block people from buying gift cards??

[SummerOnTheWay1]

[Thursday 4/16/26] ➡️ OLD THREAD FROM 2-8-23 ⬅️

@RobertW935818 

(1) Have you called back the AARP Customer Service about you CHANGING your "email address"? They have to do it.

(2) AARP has NOT "blocked" you. Email addresses have to MATCH - your credit card/debit card & what AARP has. You posted THIS MORNING that you "changed" your email address. I had suggested you call them back & ask AARP to change THEIR records.

(3) Ranting on THIS AARP Community Board is going to end up with your access being removed. They DONOT like this & part of their GUIDELINES.

Anyway, it is up to YOU to "fix" your issue by calling them again.

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➡️[*** @RobertW935818 wrote:

I am having this exact same issue.  Why does AARP seem to have this issue for years on end!?!??!??!   They just randomly block people from buying gift cards??

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[RobertW935818]

I called them over and over and over.

[SummerOnTheWay1]

[Friday 4/17/26]

@RobertW935818 , did you ask them to CHANGE your email address in THEIR records so it now "matches" what you changed it to? Email addresses have to MATCH = cards & AARP data.

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➡️[*** @RobertW935818 wrote:

I called them over and over and over.

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[AARPJanelleM]

@CraigD696958 Thank you for reaching out and letting us know about this error you are receiving. Ad-blockers may also cause this error message; have you had an opportunity to try disabling any browser-based ad block and tracking settings? If you'd like to let me know which browser you are using, I can provide the steps we have to disable these settings.  

[PhillipS46470]

This is not the issue, it is YOUR WEBSITE,this problem days back over 4 years, as I was unaware of this issue until after I signed up yesterday, I will be calling to cancel subscription today.

[AARPConsumerCare]

Hi Phillip. I'm sorry you're having an issue purchasing gift cards. If you are getting a payment error, please click on https://aarp.info/38ASdWR  If not, may I please ask the error message you are getting? If you have any questions, please send a Private Message to https://m.me/aarp and I'd be glad to help you. - Stephen K.

[PhillipS46470]

Yeah, no help at all, aarp literally charged the same card with the same address from the same person the day before for membership fees and now it doesn't work🤷🏼‍♂️, go figure, still no resolution to this 5 year old problem.

[RobertW935818]

Phillip...I too, am having the same issue, and I have already bought 30 cards or so from the website.  It literally just got turned off overnight.  Were they able to finally fix your problem or did you end up quitting?

[AARPConsumerCare]

Hi Phillip. Again, I'm sorry you're having an issue purchasing gift cards. May I please ask the error message you are getting? - Stephen K.

[RobertW935818]

Stephen...can you please help me with my issue????  I have bought plenty of cards from the site, and now I am blocked from buying cards as well.