AARP REWARDS NOT WORKING ERROR MESSAGE for a week

[KarenE330931]

AARP is currently undergoing unscheduled  maintenance.

When will this be fixed? At least the error message that had the January 2025 no longer displays. 

[CarolynB64593]

It has become CRAP! The only gift cards left are CRAP! No one is winning those sweepstakes!!!

[RenateW69623]

@CarolynB64593 People do win the sweepstakes, but when you only have 1, 5, 10, or 20 winners per sweepstake, and there are probably hundreds of thousands (or maybe millions, depending on how many people are playing them, since they are available to both members and non-members), playing the sweepstakes is like playing the lottery (very low chance of winning). But there are winners (you can look up the winners from a link in the official rules for the sweepstakes). I play 1 or 2 a month, and I have never won (I have been playing since 2023).

[fc42]

   I have also played for years and never won anything.  This year I won a tiny "instant win" gc and then a couple of months later the monthly grand prize. It made me wonder if more people were giving up, thus increasing the odds for the remaining players.  

[crap2010]

why is the rewards site still not fixed? and why hasn't aarp informed us as to when it will be fixed?

[KristBelt]

So weird. When I first logged on today, 9-11-2025, there was a message that the site was fixed and "thank you for your patience". Then when I went to "earn rewards" page, the message is that the site is still under maintenance. I logged out, "cleared the cache", closed browser, opened browser, logged back in, now just the "under maintenance" message. The site has been under maintenance since beginning of Labor Day weekend. 

[Winter2025VA]

[9/11/25] @KristBelt , maybe they thought it was fixed. I just checked & sign says "technical issues" = NOT maintenance, which leads me to believe site "crashed". Yes, will be 2 weeks this weekend.  ☹  Take care, Nicole!

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@KristBelt wrote:

So weird. When I first logged on today, 9-11-2025, there was a message that the site was fixed and "thank you for your patience". Then when I went to "earn rewards" page, the message is that the site is still under maintenance. I logged out, "cleared the cache", closed browser, opened browser, logged back in, now just the "under maintenance" message. The site has been under maintenance since beginning of Labor Day weekend. 

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[rk36384321]

It's still not fixed. A real reputational hit.

[Winter2025VA]

[9/11/25] @rk36384321 , there are "possibly" 3 IT Departments (Helloworld, Merkle, AARP) involved in the "crash" of the AARP Rewards Site. I just wish they can "figure out" what HAPPENED. I am getting concerned about my personal information on the site with all the "hacking" rumors. AARP really needs to do a PRESS RELEASE to "reassure" the public. Anyway, hopeful it will be fixed BEFORE the weekend arrives AGAIN.  🙄  Nicole!

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@rk36384321 wrote:

It's still not fixed. A real reputational hit.

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[beartoor]

They will politely apologize to you, and ask you to clear your cache and cookies, and ask you to contact them. When the site is finally fixed, will inform you by letting you feel like you have been cheating (not sure how this is possible) and it will work until next time!

This happens several times a year!!

[Winter2025VA]

[9/7/25] @beartoor , so true!!! @crap2010 , they probably have NO idea how to fix it (Helloworld, Merkle, AARP IT). Nicole!

[a170760g]

The AARP android app stills gives the January 20, 2025 completion date. There has been no communication, when is it back up!!! 

[debiva]

 I also received the message again today.  This is messing with my plan to win a good prize!  😕

[BruceM677212]

Agreed. Very maddening. I just renewed my membership, in large part due to the rewards program. No word on if / when it will be coming back. I expect better from AARP.

[rk36384321]

If you renewed your membership on the basis of AARP Rewards, I wonder if you're a scam victim.

[CarolynB64593]

I will not renew after this year..it is now worthless! Their gift cards are now doo-doo and NO ONE is winning those sweepstakes! 

[fc42]

   I have to disagree with the statement that no one is winning the sweepstakes.  Several months ago I won an AMC gift certificate ($10) in an instant win.  Then, at the beginning of summer, I won the grand prize of $1,000.  The check was delivered bout 8 weeks later, at the end of August, which is standard for something that has to be reported to the IRS. 

  I'm sure they are as eager to get this fixed as we are, but I do agree that some better communication would be a big help.