i haven't been able to redeem points since late November, I reported the issue on dec 1 and was told 10 days, nothing, been calling every few days to report problem and the answer is always the same, it's been escalated to the tech department and som...

I haven't been able to redeem my points for rewards since late November. I've reported the problem and every time I follow up with them , I get the same answer, we're working on the issue and the problem is being researched in the tech department and...