📋 How AI is Changing Social Security Customer Service (AARP Article)

[Winter2025VA]

FROM THE ARTICLE.

By Deirdre Shesgreen, AARP. Published October 22, 2025.

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and then the agency’s national toll-free helpline — repeatedly.

She couldn’t reach a live customer service representative on either of the numbers. She requested a callback, but she says it never came. She attempted to log in to her online My Social Security account, but the portal would not recognize her middle initial, and she was locked out after several attempts, her husband, Bruce Taylor, says.

USE LINK BELOW TO READ THE ARTICLE.

https://www.aarp.org/social-security/ai-customer-service/