"Unable to process your redemption request"

[KevinH524998]

I have not been able to enter in a single sweepstake, I keep getting this error message. I have plenty of points as well. I am a new member but I will likely cancel if I can't get this fixed. I talked to the chat, and they suggested the usual different browser, clear cache etc. nothing has helped, ive used different devices and everything. has anyone had this error and found a solution ? I saw an old post from 2022 with this same issue, is it really two years and no fix AARP?

[AARPConsumerCare]

Hello @KevinH524998, I'm so sorry you haven't been able to participate in our sweepstakes. This is certainly not the type of experience we want you to have.  When you get a moment, please send me a DM with your email address, so I can access your account and check what's going on. I look forward to hearing from you. - Daniela R.