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Your eGift cannot be viewed at this time

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Periodic Contributor

Your eGift cannot be viewed at this time

How do I resolve this?

Look at my transaction redemption history please.  I redeemed 24,000 pts on 1 Feb for a $5 Safeway giftcard.  The link provided in the email I received is to here:

https://egift.activationspot.com/?tid=657Q0RGVTJTZKC50AW2P8STYQC

with this message:

Sorry, this card is not valid. Please contact the retailer from which you purchased this gift card and reference error code EGIFT_IRE3_504.

 

Again, how do I resolve this?

 

grDolphin
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Periodic Contributor

Please, i'm having a similar issue right here. I messaged the support team and she resent the gift card (Foot Locker gift card), but i'm still having same problem. It wasn't resolved.  My wife had same problem last month. 

https://egift.activationspot.com/?tid=657Q0RGVTJTZKC50AW2P8STYQC&gcm=n&gs=n&gw=n&eid=YFZ91A7LJS4YG6P...

Your eGift cannot be viewed at this time

We’re sorry. Due to a change in the card status, this card information cannot be displayed. This can happen if the card was replaced, canceled or expired. If you are unaware of your card status change, please contact customer service.

 
Image 2023-08-18 at 9.49.42 AM.jpeg
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Community Concierge

@GiannChris I'm terribly sorry to hear about the issue you're having with your gift card. This is being worked on by our escalations team and you can expect to hear back from them within 3-5 days. Please let me know if you have any further issues, I'm here to help!

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Newbie

me too this error

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Community Concierge

@RozaliaV45741 Thank you for letting me know! I checked your account and your case has also been escalated. You can expect a resolution within 5 business days. I'm always here if you need anything further!

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Community Manager
Community Manager

A new email will be sent to you today, please check and let us know if this resolves your issue!

AARPTeri
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Periodic Contributor

I'm having same problem. Please this should be resolved. The link seems broken or it's an error from egift.com

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Bronze Conversationalist

grDolphin,

The second half of your URL code is missing. It should looks something like this: 

https://egift.activationspot.com/egift?tid=657Q0RGVTJTZKC50AW2P8STYQC&gcm=n&gs=n&gw=n&eid=H***151***...

 

They will need to email you the full link.

 

I had this happen to me once, they were able to resolve. Good luck

 

SuzyQ

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