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Periodic Contributor

Unable to redeem my points!

Whenever I attempt to redeem anything, I get the error message "Unable to process your redemption request". I would really appreciate it if you could take a look and find a resolution

Community Concierge

@ThuvanN655980 I'm sorry to hear about this site issue you're experiencing! There seems to be a technical issue with your AARP Rewards account. I've escalated this for you, and someone from our team will reach out within 3-5 business days via email. I'm always here to help!

Periodic Contributor

Hey, whomever is assigned to my case never called me. Sent me multiple emails, asked what time works best to call me, and gave me their direct number to call them. Answered to all emails, gave them a time to call me, and I even called them. No answer's been two weeks

Community Concierge

@ThuvanN655980 Hi Thuvan, our team left you a message on July 31. Please try calling the direct # or reply to the email again for an update. Additional info is needed in order to resolve the case. 

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