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Strange sweeps entry count

@AARPTeri@AARPCaroline 

 

I entered 5 entries each into the Luck of the Irish, and Step Out In Style sweeps. It appears I only got 1 entry counted, and it does not let me enter up to 5.

 

Is this a known issue? I hadn't noticed this behavior before, but it's hard to check without a functioning transaction history. Could one of you AARP masters please check for me? Thanks.

 

Cheers,

Ray

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Periodic Contributor

The ability to enter five sweepstakes entries is still broken.
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Community Manager

@j119054s  @ralmon  @andrewtoo   Happy to report that a fix was done for this today!

AARPTeri
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@AARPTeri  @j119054s  @andrewtoo 

 

Tried it out, fix works. Thanks!

Gold Conversationalist

@AARPTeri 

 

I'm just realizing that if I try to enter 5 entries then I get one entry and it's done.

We have to enter one entry at a time from the start, huh?

Anyway, I am only interested in the one sweep right now.  The others just don't appeal to me because I am unsure of their true value (vs. their taxable value), or, I don't see them as much of a prize to begin with.

Thanks

 

001 5 entries to pot of gold.JPG

AndrewToo
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@andrewtoo

Yes, I think @AARPTeri  meant 5 times a single entry.

 

Makes it tricky to test if it's fixed, b/c if you enter more than one and it fails, you forfeit more entries for that day. Interesting bug, that one.

 

Cheers,

Ray

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@ralmon 

Same here, I guess I try to enter 4 more times.

Thanks for the heads up!

Andrew

 

001 Whoopsy! only one entry.JPG

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@AARPTeri   @AARPCaroline 

 

It happened again!

 

I entered and had 5 entries confirmed.

 

aarp-5-entries-irish.JPG

 

But in the Redemptions list, it only shows 1 entry each the last 2 days.

 

aarp-1-entry.JPG

 

There is something wrong with the sweeps entry accounting.

 

I am told incorrectly that I entered 5 when it only enters 1. We really need a total entries display somewhere. At least, only 1 entry worth of points is subtracted. Now I'm not confident whether I've ever been entered in the sweeps at all.

 

Lol - I demand a recount! Smiley LOL

Community Manager
Community Manager

@ralmon  A recount it is!  🙂 loved this comment!

 

We are sorry about this experience and wanted to let you know we are looking into this now, thanks for letting us know!

AARPTeri
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@ralmon   Thanks for reporting this - it is a bug that we are currently tackling.

 

Right now users can get all 5 sweeps entries by entering 1 entry 5 times unfortunately.  But we do expect a quick fix to this.

AARPTeri
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@AARPTeri 

 

Thanks, I'll have to try that tomorrow. The sweeps won't let me enter anything more today, as if I already had 5 entries.

 

Cheers,

Ray

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