Rewards for the month - cart is telling me wrong info

[CristinB870886]

 I love the reward purchase options, but I often forget. I tried to purchase today's daily deal and the pop-up window in my cart is stating I have already purchased 4 out of 5 of the limit of 5 per month. This is my first purchase of the month, so my first thought was that maybe somebody hacked my account (don't laugh - I know it seems silly that someone would hack my AARP account, but it was the first thing that popped into my head). After paying for the daily deal, I checked my transactions (on the rewards page) and could easily confirm that there have been no other purchases on my account. Has anyone else experienced this?/

[AARPConsumerCare]

Thank you for reaching out, @CristinB870886. I'm sorry to hear you're having issues redeeming your points. I've sent you a private message. - Diana G.

[CristinB870886]

I'd love to read the private message, but when I try to open private messages I get an "Access denied" message. (And yes, I'm logged in). Any other ideas?

[AARPConsumerCare]

You may have to enable your private messages, @CristinB870886. Please check our article: https://aarp.info/47hWcl7 or reach out via text, chat or phone: https://aarp.info/3epCObA - Diana G.

[hatfield6549]

Same here.