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How could Target and Baby Gap be sold out when there were technical difficulties all day??? I was on the site the am and now in the pm (same technical difficulties message each time) and was UNABLE to redeem anything. This site is beyong frustrating. What's with IT seems like it's been going steadily downhill.
@PaulineC593962 Thank you for letting me know. I have confirmed that earn and redemption functions are now also being affected by the Rewards site outage. I'm terribly sorry. We will post an update once our team is able to resolve the issue.
@AARPJanelleM - here is another example - early this morning I attempted to redeem the points for the $10 Macys gift card, the system gave me a message along the lines of "we know you redeemed this but you can't see it now, thank you for your patience and you will see it soon" - now the card is sold out and I know two other people that were able to get the card no problem. So did I get one or not???? The IT problems are getting increasing frustrating
Yes, I did receive the same error, and kept clicking redeem until I saw 'Thanks!' Then it arrived in my virtual mailbox. Next time, if there's anything you want to redeem just keep trying/clicking the redeem button until it takes. Very infuriating, though, even with my experience.
Highly likely the rewards program is managed by a vendor versus internal IT. That is even more reason why I don't understand why this outage has gone on so long. A vendor has all kinds of monetary incentives to get the site back up and running quickly. The lack of transparency as to the cause and resolution is disappointing. Would be interesting to know if @AARPJanelleP works for the vendor or AARP.
I wish they would get a new vendor or bring back the old one... not impressed with this Hello World company. This rewards program seems completely out of touch with seniors and is giving AARP a bad name. It should be a place to watch videos geared to members, gain some knowledge and maybe win a prize or get a real discount on items or services seniors need. It's just aggravating!
The site outage seems quite catastrophic as it has been going on for several weeks. Was there a system upgrade that was deployed that failed and the rollback didn't work? Transparency would be welcome especially a day/time estimate on when it will be resolved. Your IT group or vendor should be able to provide. Aren't there SLA's that come into play when there is an outage?
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