Did not receive Carnival gift cards

[SharonC390342]

Hello, 

I purchased carnival gift cards on 09/27/23 and  The charges have posted to my bank account and is showing on my list of purchases, but I have not received the confirmation email or gift cards. Please resend the gift card if possible. 

[AARPJanelleM]

@SharonC390342 Let's get to the bottom of this, Sharon. I confirmed those purchases on your account and I escalated this to our team for further assistance. You will hear back from a member of our escalations team within 3 days. I'm here to help if you need anything further!

[ChadH494997]

I also purchased 4 on Sunday 10/8 and have not received them. I have checked my junk and spam folder and there is nothing. 

[AARPJanelleM]

@ChadH494997 Hey Chad, let me help! There's a technical issue with your purchase and I have escalated this to our team for assistance with those 4 cards. You will hear back from them via email within 3 business days. 

[AllanA547617]

Hello I also just purchased the gift cards and have not received mine as well

[AARPJanelleM]

@AllanA547617 Hey Allan, the gift cards take up to 24 hours to be delivered. Also, be sure to check your spam folders. I'm here if you need anything further!