Carnival and CVS gift card not received for more than 7 days

[DipeshS357822]

I purchased CVS and Carnival gift card but haven't received it yet. It's been more than 7 days. No one is picking up my phone. Could you please expedite this request? 

[AARPConsumerCare]

@DipeshS57822  Yes, I'll be happy to look into it for you. Please reach out in a private message with your email address so I can locate your account. Thanks!  Jodee R.  

[StaceyS219489]

I purchased on 11/29. They think I am a fraud, but won’t return my funds or give me the gift cards. Almost $1200. And every time I try to speak to someone in escalations they tell me I can’t. 

[AARPConsumerCare]

I understand how frustrating this can be, @StaceyS219489 and I am here to help. Please send me a private message with your name, address and email so that I can take a look at your AARP Rewards account.

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[DipeshS357822]

Thank you very much for the reply. 

I received all my gift cards yesterday late night. 

I ordered few more this morning and received all of them as well. 

However, my wife ordered one this morning but she hasn't received it yet. 

I tried to follow your document and steps to do a private chat but couldn't see a private chat option. 

Could you please help to resolve my wife's gift card issue? 

[AARPConsumerCare]

@DipeshS357822 You're welcome! I'm glad to hear you've received all your gift cards. I'll be happy to help your wife. Gift cards can take up to 24 hours to arrive, but she can reach out in a private message from the Community with these instructions: https://aarp.info/47hWcl7 She can also go to our Help page to reach out. Tell her to check her spam folder also. Thank you!  Jodee R. 

[DipeshS357822]

She received her gift card as well. Thank you for the information and help. 

[AARPConsumerCare]

@DipeshS357822  You're welcome!  Jodee R. 

[a170938b]

I am forever amazed that people gamble with AARP and spend that much money when so many others have issues with receiving the gift cards and having them accepted when they want to use them.

The most I have trusted to lose has been $14 and that has been when using a credit card where I can cancel the transaction if I do not receive the product purchased. So far a cancellation has not been needed.