Carnival Gift cards no received!

[JenniferG680259]

 I purchased 5 carnival gift cards and have not received them. Aarp has escalated the matter but I don't see how it is legal for them to deduct money from my bank account when the product I purchased is in an indefinite state of limbo!! They don't offer refunds on purchases, but I technically didn't purchase anything if they can't guarantee I'll receive it. I am going to try escalating this to my bank!

[MelissaB519405]

I just ordered 5 - $500 carnival ecards this morning and I still haven’t received the email with the ecards. Last year I ordered carnival ecards they were delivered to my inbox within a half hour of placing the order. As of right now nothing has been delivered to my inbox or my spam folder. I’m going to officially contact someone tomorrow morning if the ecards aren’t in my email.

[ConnieB537786]

Look in your spam mine always go into my spam email for some reason

[AARPConsumerCare]

I can understand your frustration, @JenniferG680259. Our team should reach out to you within 3-5 business days for resolution. You can find the AARP Rewards Terms and Conditions at: https://www.aarp.org/about-aarp/rewards-terms-and-conditions/?cmp=SNO-LITHIUM---&socialid=1526287452...

If 5 business days have passed, and you haven't heard from our team, please send me a private message with your name, address and email. Thank you. - Diana G.