AARP Online Community and Discussion Forums - Re: CANNOT REDEEM MY POINTS FOR ANY CARD AT ALL FO...

LoriR691002 · ‎08-01-2026

I have attempted to redeem my points, and am receiving the following message: "Purchases of this item are limited to one." This appears on each and every card I have selected. The same applies to my husband's account. Is anyone else experiencing this glitch?

MariaK113398 · ‎08-01-2026

I usually get this message if it's a card I already redeemed for. Are you sure your redemptions did not go through? Try looking at your transaction history and see if points were deducted.

MatthewD823110 · ‎08-01-2026

Yes, I checked both accounts. The AARP site is allowing me only to select Non-Member Rewards. It seems this will be an issue for Customer Service, unfortunately:{

SummerOnTheWay1 · ‎08-01-2026

[Saturday 8/1/26 12:48am ET]

Lori @LoriR691002 , what "points only" cards are you trying to "redeem" for?

Nicole!

MatthewD823110 · ‎08-01-2026

Home Depot, Lowes, and Kohl's. I just discovered that I was able to redeem for Chewy, which is a non-member reward. I cannot redeem for a Member's Only Reward.

SummerOnTheWay1 · ‎08-01-2026

[Saturday 8/1/26 12:59am ET]

Matthew @MatthewD823110 , I wonder IF AARP has NOT "activated" your membership?

Nicole!

➡️[*** MATTHEW @MatthewD823110 wrote:
Home Depot, Lowes, and Kohl's. I just discovered that I was able to redeem for Chewy, which is a non-member reward. I cannot redeem for a Member's Only Reward.

MatthewD823110 · ‎08-01-2026

Our memberships are fully activated. This has never happened before.

SummerOnTheWay1 · ‎08-01-2026

[Saturday 8/1/26 1:04am ET]

The BAD news Matthew @MatthewD823110 , is that AARP is closed until Monday 8am ET. So all weekend, it appears you are being VIEWED by the Merkle AI as a "non-member". 😞

Nicole!