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Bought a gift card came with zero balance

Just bought a carnival gift card two of them. One for $500 and one for 100 the $500 worked however the $100 came with a zero balance? 

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@bm83319877 Thanks for flagging this. I sent the email again for the $100 gift card, you should receive it within 24 hours. Please don't hesitate to reach out if you have any further issues. 

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